Building a team for tomorrow.

This is an exciting time for us as we evolve Wilson Fletcher into the consultancy that our clients will need tomorrow.

We’ve built our reputation on helping our clients around the world realise their digital potential, and we’re now building a new generation of our distinctive hybrid strategy and design company to continue that work long into the future.

We’re recruiting for a series of roles to expand our team’s capabilities.

We believe in hiring smart, broad-thinking people who can look at problems from diverse perspectives, so we’re deliberately open to people with differing backgrounds and experiences.

We love a hybrid: if you don’t fit any of the roles exactly, but believe you have something interesting to offer (and can demonstrate why) get in touch and tell us how.

Team characteristics.

Everyone at Wilson Fletcher is expected to solve complex problems and bring big ideas to life using a combination of strategic, analytical and creative thinking.

Some of the characteristics we expect from everyone in our team include:

Conceptual thinking

  • Generate breakthrough concepts by spotting opportunities and making new connections with ideas and insights.
  • Solve complex problems using analytical, critical and creative thinking.
  • Shape innovative approaches to solve complex challenges and realise large-scale opportunities in new ways.


  • Using design methodologies to transform thinking into viable solutions using an iterative, collaborative process.
  • Articulate ideas and strategic concepts in useful and tangible outputs.
  • Develop creative ways to bring a solution to life successfully and tell its story in a compelling way
  • Create outputs to the highest possible standards.


  • Work closely with our own team and client teams to build knowledge, insight, ideas and solutions together.
  • Develop close, trusted working relationships with client teams.
  • Work with others openly and honestly to achieve the best result possible.
  • Approach every challenge positively and progressively.


  • Exemplary and creative storytelling to articulate insights, ideas, concepts and rationale in a compelling way.
  • Produce strong, clear and concise verbal and visual communications.
  • Present, facilitate and participate confidently and personably.


  • Driven to learn about life in the digital age, from emerging technologies to new business models and human behaviours.
  • Fascinated by the subjects and challenges presented by new clients, sectors and areas of domain knowledge.
  • Motivated to constantly improve by reading widely, attending events, sharing knowledge and discussing relevant topics within our team.


  • A passion for design and its role as a critical strategic tool in shaping modern businesses.
  • Driven to improve the standard of our work, personally and collectively, at every opportunity.
  • Willing to go the extra step to ensure that every material artefact of our work is of the highest possible standard.

Senior digital experience designer

We’re looking for an experienced digital designer who can conceive and design innovative services and interfaces.

You will need to be able to demonstrate extensive experience (6+ years) in a role that has worked closely with both stakeholders and customers.

You’ll be able to demonstrate:

  • the ability to solve design problems using appropriate techniques from journey mapping and flows to interaction design and prototyping
  • a broad visual skillset across varied brands/sectors/services
  • a deep understanding of designing digital services successfully across all devices and platforms
  • the ability to develop new visual language or work within an existing brand’s constraints
  • the ability to create and present design solutions built on a strong rationale


Please note: NO agency approaches will be considered

Senior digital service designer/strategist

We’re looking for a talented service designer who can help create outstanding service strategies and experiences.

You will need to be able to demonstrate extensive experience (6+ years) in a role that has worked closely with both stakeholders and customers.

You’ll be able to demonstrate:

  • the ability to identify and articulate the vision for a service
  • broad experience developing service strategy, articulating key concepts and defining service characteristics
  • the ability to develop service maps, flows, key journeys and touch points across a service
  • strong workshop facilitation and presentation skills
  • strong storytelling skills built on intelligent strategic rationale
  • the ability to present and develop ideas visually


Please note: NO agency approaches will be considered

Digital strategist/business designer

As a digital strategist you’ll be responsible for working with business, service and transformation leaders to turn problems, frustrations, opportunities and big ideas into inventive and applicable solutions.

You will need to be able to demonstrate extensive experience (6+ years) in a role that has been primarily focused on business design, service strategy, digital strategy, product strategy or digital innovation.

You’ll be able to demonstrate:

  • a strong balance of analytical and and creative thinking skills
  • the ability to develop innovative business and service models
  • strong commercial intuition and understanding of business dynamics
  • excellent facilitation and presentation skills, from running a discovery workshop to presenting an innovative concept to an executive team
  • that you are a quick thinker, excellent communicator and skilled storyteller
  • deep understanding of emerging technologies, business models and customer behaviours
  • the ability to understand client businesses quickly and develop creative, customer-centric strategies


Please note: NO agency approaches will be considered

What is Wilson Fletcher like?

Our first 15 years have been built on a distinctive set of principles, and these have never been more important as we build the next generation of the company.

These should give you a flavour of what it’s like to work here.

  • A small, senior team that clients work with closely.
  • A flat culture where everyone has a voice in everything we do and there are absolutely no communications boundaries
  • A culture more like a family than a company, where everyone is the same in the studio as the bar.
  • A belief that work shouldn’t need to be ‘balanced’ with life if you love what you do.
  • A place where doing the best possible work always comes before making as much money as possible.
  • A team that works together every day because collaboration always leads to better thinking.
  • A company where ‘we’ always, and very naturally, comes before ‘I’.
  • A place for people who don’t take themselves too seriously, where wine o’clock is a thing and the dog a force of nature.