Wilson Fletcher

Services

When you need to change, grow or adapt your digital offer, we can help you do it better, faster and smarter.

Whether reinventing an under-performing service or creating something entirely new, we help our clients thrive in the digital age.

We conceive, design and deliver the things that matter, the products and services that just can’t fail. We create digital services that strengthen existing customer relationships, reach new customers, launch into new markets, monetise data and content assets in new ways, counter disruptive competitors and much more.

Service strategy. Experience design. Rapid engineering. Everything needed to create world-class digital services.

  • Service strategy
  • Visioning/positioning
  • Peer/market analysis
  • Monetisation strategy
  • Content strategy
  • User research and testing
  • Customer co-creation
  • Customer journeys and service mapping
  • Stakeholder co-creation
  • Brand design
  • Visual language
  • UX/service architecture
  • Cross-platform UI design
  • Rapid prototyping
  • Rich prototyping/pilots
  • Front-end apps/templates
  • Responsive browser apps
  • Rapid end-to-end platform engineering

Strategy that you can actually use.

The foundation of every successful digital service is a clear, well articulated service strategy. Vision and direction have never been more important.

We can help identify new market opportunities, turn loose ideas into viable concepts, or analyse, rethink and relaunch. This is strategy for the digital age, focused on delivering market-ready concepts and roadmaps that are built on intelligent insight and a clear, coherent vision.

Caring about the things that others don’t.

The real-world experience of any digital service is defined by its interface. It’s the only thing that customers engage with and care about. It has to be right.

The heart of our work has always been experience design, creating simple, elegant, interactive experiences that connect customers with services. We can craft everything from a new brand to the smallest interactions of an interface. We work with you and your customers throughout and we apply the same level of care to everything.

Making things real, 
really fast.

Whether it’s a fully functional prototype, a rapid pilot or the live service, we believe in using cutting-edge, flexible technologies to allow us to bring services to life in record time and at higher standards of quality and performance.

We’re equally capable working in the browser on cutting-edge responsive web services as we are working on native applications – and we’re in our element when we’re working across all of them.

When should you involve us in your product lifecycle?

Pre-launch

Bring a new idea to life:
We frequently start with nothing but a need, an opportunity or a loose idea. We’ll help do the rest.

Mid-life

Make a step change:
When you have a service that needs an upgrade, we can bring a fresh perspective and rapid overhaul.

Old age

It’s time for a new generation:
Every digital service has a lifespan, and we know exactly how to regenerate or completely reinvent.

A single team

We form a single team with our clients, integrating tightly with product owners, in-house design and technology teams and other specialist partners. All of our most rewarding and successful work comes from working side-by-side with our clients – smart people who know their business inside out.

Iterative and agile.

“Get a version done” has been at the heart of our rapid, iterative workflow for more than a decade. We’ve spent our entire history learning how to blend strategic design thinking with rapid, agile delivery so that we can integrate seamlessly with our clients. You own your products. Our role is to help you make them better and deliver them faster.